Our current project turnaround time is 10-14 Business Days + Shipping(if applicable) from point of final approval of your mock-ups. Order changes/add-ons may increase turnaround.
If you do have a deadline for your order, it is very important that you let us know your requested ‘in-hands’ date when placing your order so we can determine if your deadline can be met. If you do not let us know about your due date until after your order has been placed and initiated through our system, we may not be able to accommodate your request. Any circumstances beyond Shop Strange’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Add-ons will be accepted for 7 days after the initial order is complete. You will receive the same pricing on the add-ons as you received on the initial order if an add-on order is placed within 7 days. After 7 days, add-ons will be treated as a new job and will be subject to new pricing and minimums along with a new turnaround time. Add-ons after art approval may cause a delay in production time.
Orders under $1000 must be paid in full at the time of sale. Orders of more than $1000 are subject to a 50% down payment and the remaining 50% upon completion. Large orders that are shipping are subject to additional shipping charges and must be paid in full prior to shipment.
Art Approval | Mock-Up Proofing
All artwork is to be approved via digital mock-up through email so that there is documentation of your approval. Artwork must be checked for spelling, color, dimensions, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will be printed. Shop Strange will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval may result in production delays.
By default, commonly known in the industry, we will use the same set of screens per design ordered. That is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order with setups charged accordingly.
Example: You order 24 Adult T-Shirts with a maximum screen print size of 12” Wide x 14” High to be printed on the front but you also order 24 Youth Size T-Shirts so this would be treated as a separate run of shirts with different dimensions as to fit on the youth shirts. **We can setup youth sized designs on additional screens for $25 each screen upon request.
Backordered or Out of Stock Items
Shop Strange is not responsible for items that are backordered or out of stock. We will always confirm availability at the point of sale, but our ordering process happens the very next day after your order has been confirmed and double checked. If something is found to be backordered or out of stock your Account Manager will reach out with all the options. Please note this is an urgent situation as your order will be delayed until you agree to an option with your Account Manager.
Placements and Consistency
Shop Strange will not be responsible for placements that are within 1” of your preferred target if specified or at a standard placement target if not specified. There is no 100% accurate way to easily measure and hit the target precisely to the inch every single time because the garments are loaded by human hands on to our screen printing tables. You can request specifics like 3” down from the collar, 6” down from the collar, but you will have to know that each design will not be exactly at those points, there is a 1” area in each direction that we ask for as the target area” These will not be considered a misprint and Shop Strange will not reprint credit, or refund any of these shirts.
Shop Strange will not be responsible for any shipping delays caused by the shipping company. Be sure to communicate any specific in-hands dates you need your project for at the time of original purchase of your project. Expedited shipping options are possible but will incur a higher shipping cost.
Examples: FedEx cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided with correct address) and you do not receive your products on time.
We do like to spend a few holidays with our families and friends. For this reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Independence Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
There is a $30.00 returned check fee.
Shop Strange reserves the right to change pricing without notice due to industry pricing increases, but we will never increase pricing on a current order.
Shop Strange is not responsible for manufacturer defects such as color inconsistencies, mislabeled garments, faulty stitching, and/or garment defects (holes in garments, separated seams, etc.). We try our hardest to inspect the garments as we print them, but please note we cannot guarantee each garment. We are not the manufacturers of these garments, so we do not ensure their construction.
Satisfaction Guarantee/Customer Supplied Items
Shop Strange works hard to make sure your entire experience with us is to your satisfactory expectations so we encourage you to provide us with your feedback so we can continue to deliver the experience you expect and improve on areas that you might think we can work on. Just remember, we are on the same team and communication is key to developing and sustaining a great working relationship. We recommend ordering blank apparel directly through us as the apparel suppliers we work with are designed and manufactured to withstand the decorating process which involves heat and pressure. We cannot guarantee customer supplied garments as they may or may not be designed and manufactured to withstand the decorating process. Shop Strange reserves the right to refuse certain customer owned garments that we deem to be unfit for decorating. In the event we do take on a customer owned garment project and there are errors in the decoration process we will not replace those items but we will do our best to replace with something similar, after all, if we say yes to customer owned garments that means we are confident in decorating them and will stand behind our guarantees.
We check every garment as it comes off of our machines and then through our Quality Control Department but there are times where some print imperfections make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Shop Strange will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Shop Strange will not be responsible for any lost income, customers, and/or contracts if defective garments are sent out to your final customer. While Shop Strange does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to ensure that every order that leaves our production facility is 100% satisfactory. All of our customers are greatly valued, regardless of size. Please allow for an industry standard percentage of spoilage(term used for defective garments and/or misprints). 3% spoilage rate is our industry standard so we recommend ordering a few extras to cover any defective garments and/or misprints at time of original purchase. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of delivery. Please email [email protected] to submit your claim. If Shop Strange is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error or grant you a partial refund or as a credit toward your next order.
We will require that you bring back or ship the misprinted shirts back to our shop (we will provide you with a Fedex label and will cover shipping costs). Shop Strange will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to Shop Strange, we are only responsible for the reprinting of the remaining 85 shirts).
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
However, you will still be able to place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email or respond to our email requesting to unsubscribe.
If at any time you would like to unsubscribe from receiving future emails, you can email us by:
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.